Complaints

There is a practice based complaints procedure. The Practice Manager deals with all complaints against staff members, GP's or the general running of the practice. However, she is not always available on demand so complaints should be in writing.  Patient complaints are treated very seriously and are always dealt with as promptly as possible.

Whenever a complaint is made against a Doctor, with the patient's permission the Practice Manager will interview the GP and invites his/her comments on the situation. All complaints and suggestions are regularly discussed at the practice meetings and where appropriate and practical, these are acted on.

Where the complainant is not the patient then the consent of the patient is requested before any personal information is divulged.


Please email your complaints to This email address is being protected from spambots. You need JavaScript enabled to view it.

When a patient is not satisfied with the outcome or does not want to deal with the surgery, please contact:

The NHS England Customer Contact Centre can be contacted on 0300 311 2233 or email This email address is being protected from spambots. You need JavaScript enabled to view it.  please see websitewww.england.nhs.uk for details.



Any complaint should be made within 13 weeks of the event that caused it.

A separate file is kept for complaints and practice responses. These are not filed in the patient's records. A complaints record is maintained and sent to NHS Redbridge.